pr digital agency bangkok thailand

Are Airbnb’s still safe?

The Airbnb platform offers a lot of flexibility to both homeowners and renters. It allows people to make extra income by hosting strangers in their home. From the renter’s point-of-view, it allows them to skip the expensive hotels for the comforts of a home. But there’s always a dark-side to freedom and in light of the recent tragedy that occurred at an Airbnb host property, the $31 Billion company was quick to rework its policies.

 

A tragic backstory

 

A homeowner cautiously accepted a request from a renter who claimed her family shelter for a night to get relief from the raging Californian wildfires. But on 31 October, the renter hosted a Halloween party for more than one hundred people in an Airbnb host property located in Orinda, a suburb just outside San Francisco. This led to the police being called several times by neighbours with complaints about the havoc created at the crowded party. Unfortunately, by the time the police reached the scene, all hell was unleashed when a shooter left behind five victims and numerous injuries. 

 

Airbnb’s response

 

The company’s CEO Brian Chesky acknowledged a loophole in its booking system that allows a host home to be used for parties. In a thread of tweets, Chesky summarized the step of a new company policy. He also answered tweets that claimed that his rapid response was an act to clear Airbnb’s name before an IPO. 

There hasn’t been an official statement on the Airbnb website yet, but members received an email about an update to its Terms and Privacy policy.

 

A PR challenge

 

Airbnb is not a corporate hotel chain with its name attached to a list of hotel buildings. It serves as a platform to connect willing hosts with many tourists and travellers. 

Although brands in hospitality are experts at launching and promoting booking systems or loyalty programs, but dealing with a crisis of this stature is sure to be one of the biggest challenges for PR. Airbnb excels at advertising to promote its brand both print and digital but this time it rapidly needs to create a response to the public backlash coming its way. 

This was not the first time an Airbnb property was used as a party house. The company said it is doing everything to find out more about what happened that night, and it is also working to revamp its policies, making it stricter for such violators. Will this help reassure people who list their homes on the platform, as well as renters who want a safe place to stay?

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

You’re the one to go to

While companies inevitably have on hand official officials specifically tasked with saying just the right things to the right people on the choicest occasions about the firm’s mission, accomplishments and the rosy road ahead, the greater potential for spreading the good word may be through the authentic praise of non-designated spokespeople. It’s the off-the-cuff opinions of employees in varying positions that lend unvarnished, fresh legitimacy to key messages delivered though pre-approved information networks.

 

Keep it real

 

In the Internet era, authentic information has become a valuable commodity. Trusted influencers with a proven track record for providing reliable reviews of products and services are valued for their genuineness, not brand loyalty. Content is king, and anyone providing no-nonsense information are the new sovereigns, whether they are influencers, C2C reviewers or, indeed, employees of companies whose stated job duties may not formally extend into PR duties. But just as passport holders are de facto cultural ambassadors for their countries, it matters who you work for; you’re still part of the team. Indeed, when you’re not be overtly profiting from what you say, your words take on a new currency.

 

Water coolers and social media

 

Just about everyone’s on social media. People posting photos and text on Facebook, Instagram and Twitter generally share details related to one of two things: family and the workplace. Plus trips, which are one of two things: family or the workplace. Companies that wish to profit from the free word of mouth generated by positive online reviews would do well to remind themselves of the basics, that the most successful companies naturally generate satisfied workers, and create positive energy not from PR campaigns, but from the good vibes that such firms intrinsically radiate from being a cool place to work. It is the fundamentals like having an enjoyable work environment, and producing something sellable, that will create conditions not only for a great PR message, but the conditions at home that make it easy to create one. The best brands aren’t built, they simply grow.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Looking good online

Nearly nine out of every 10 small businesses check out their online reputation at least once every three months. But a newly published report details how beyond mere quarterly monitoring, more regular and comprehensive check-ups of digital health is essential for firms that want to stay strong where money really counts these days, in the realm of the digital.

 

Get your customers to work for you

 

The study encourages firms to make the most out of people paying for products and services, to increase their worth to firms all the more by writing glowing reviews on websites that feature reviews. Happy customers create more happy customers, as well as free coverage and positive vibes that are easy to share and re-share as positive posts. By the same token, be on the lookout for less pleasant reviews, and make sure to diplomatically respond to them with a solution-focused tone. Make sure to track these cases well and make corrections, so that similar issues are less likely to occur.

 

Expand social media coverage

 

This gem of advice for the Information Age simply can’t be repeated enough. If you’re not proactively promoting your deals and offers and brand value on the likes of Facebook, Instagram and friends, your messages won’t be heard as widely as they could be, and, in fact, to many people these days, will remain entirely unheard. The good news is it’s not that hard to stay on top of the new wave of sharing stories, by tasking an in-house team, PR firm or both with getting your messages out. Regularly and interestingly, what your company has going on should be digitally described in short effective bursts that keep customers intrigued. Currently, fewer than half of all small businesses are interacting with customers and persuading them to write reviews on what they like.

 

Diversify your channels

 

The days of classical dominance for radio, TV and newspapers are long gone. Yet advertising strategy still often seems linked to yesteryear, and fails to capitalise on the unbelievable opportunities presented by digital marketing. While the ways in which companies get the word out to customers is changing, small upgrades in diversification may yield huge gains. While almost two-third of small businesses use at least two platforms such as email, direct mail and social media, a more refined and varied distribution of messages using even more of these options will make it easier for your voice to be heard.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

The social media factor in political propaganda

The need for social media is the only thing growing faster than the number of users on it, but all that you see on there is not necessarily true. It’s no surprise that social media platforms like Twitter and Facebook have become the go-to marketplace for politicians trying to boost their campaigns ever since the rise of digital marketing over the past decade, simply because the political propaganda that’s on there doesn’t have to go through a vigorous fact-check.

 

No more political advertising on Twitter 

 

Growing criticism over deceptive information from politicians on social media has encouraged Twitter to make the first move and bar political advertising globally on its platform. This policy reform will mean that both candidate ads and ads related to political issues will no longer be accommodated on this platform. This change is all set to take effect worldwide from 22 November.

 

Facebook under pressure

 

Facebook recently justified their decision to let political ads run without their interference, terming it as “freedom of expression”. However, the onset of the new Twitter policy means Facebook will be under pressure to fact-check political posts on their platform. Will Twitter’s bold move be a game changer or will Facebook persist with their decision to allow “freedom of expression”?

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

PR, intrinsically

A career in public relations often springs from a passion for making connections, and the ability and interest in reaching out and socialising and prioritizing friendships. Although those naturally inclined to marketing may not have been top sportspeople or academic overachievers in their school days, they had a knack for getting – and staying – in the loop.

 

Relating to people

 

Even though the stakes are higher, those who make the natural shift into specialising in public relations are essentially just elevating their natural talent to a higher level, where profits are to be made and customers can become better informed of the products and serves that are a part of daily life. The focus may involve pitching contracts and sealing deals, but forging and keeping human relations remains the most essential quality and comes from being a people person.

 

Know your worth

 

Deciding what you want to charge is a key issue. Be firm, but flexible to a degree, and know what the going rate is so you can market yourself accordingly and reflective of what you can deliver. And make sure to back up your promises with a solid team. At the very least, this means a good graphic designer, plus a writer skilled in presenting just the right message to the clients you’ll need to impress and in turn your firm will share impressive stories about. Make sure to keep your accounts in order as well and have someone who will remind you of and track expenditures and expected ROI.

 

Stay the course

 

Failure is endemic to start-ups. When initial numbers don’t seem to add up as you thought they would, don’t worry, and experiment with a few tactical shifts. Just remember the most important thing – selling yourself – and stay focused, as all it takes is one strong contact and breakout success you can use as a case study, to help you stand out in a field that’s all about being noticed.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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The science of retail therapy

What mood we’re in affects a lot of things, from the quality of our work to physiological aspects of all kinds, to numerous factors related to what we buy and how much money we’re willing to part with when caught up in the passion of the moment. Throwing caution to the wind financially when we’re in touch with our feelings has been thoroughly analyzed in a new report, the first of its kind.

 

Biometrics for public relations

 

The study of 900 people confirm how our purchasing decisions are affected by times when we get caught up in of elation, sadness, or the need to escape. Outlets are needed. When people reach out with their heart, they have an increased likelihood of finding their wallet. Sales of all the products tracked in the study experienced a surge of some kind. Everything from household cleaning products to snacks like potato crisps and even motor vehicles showed significant connections between emotions, brand value and content. While feelings of sadness were found to boost food and beverage sales over 15 per cent of the time, emotions involving some aversion or disgust boosted sales of detergents and related cleaning products by over 10 per cent, while cars benefited from feelings associated with adventure.

 

A boon for marketers

 

Neuroanalytical lab research tested and found strong associations between a chase scene in one TV show and signage for an all-terrain vehicle, and another fictional scene involving a tender moment between a mother and child. The adage “you are what you read” checks out in terms of the content we take in related to purchasing decisions. Advertisers would do well to take note and, with new confidence, place their products in places where they’ll always thought to have maximum effect.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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When closed pubs get good reviews

Give me your tired, your hungry, your countless netizens in search of the best options in hotels and restaurants… Web-based providers of information all but promise instant bliss these days, for those who know what they’re looking for. Generally reliable information on places to eat and sleep is plentiful, conveniently categorised and sorted by numerical scores. But the very size of the system creates room for misinformation to hide in wait, lurking at times amusingly, suspiciously, until truth seekers stumble upon brick-and-mortar updates that AI still finds hard to detect, for now.

 

Sunday roasts and ghosts

 

Four years ago, Charles Goodall purchased a pub once known as the Bridge Inn in Middleton-in-Teesdale, England, with the plan of knocking it down and building homes on the premises. For a period of about three years and ending in 2016, the pub received TripAdvisor reviews, with comments on such savories as the Sunday roast, and how the service of the wait staff sometime left something to be desired. The only problem is that the establishment closed its doors in 2011. Goodall dutifully contacted TripAdvisor and the pub was in time updated to let the world know that its true status. TripAdvisor acknowledged in the 2018 Transparency Report that it had caught around one million reviews it deemed to be fake before they got a chance to be uploaded onto the site. All of the more than 60 million posts reviewing venues on TripAdvisor in 2018 underwent a fraud detector. Over 2.5 million of these reviews went through additional screening by a team that specialises in checking content concerns.

 

Bon appétit but beware

 

The nature of the way we find such basic services such as hotels, meals, and a growing array of products and services, has forever changed. Convenience is king and options abound. The online world makes it infinitely easier to get around and order a stunning variety of things, with minimum hassle and delay. But there’s still room for improvement to the system, and misleading reviews are a part of the overall phenomenon of fake news, so a little double-checking and prudence is never a bad idea, especially when the kinks are being worked out.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Lie detectors wanted

The proliferation of fake news has led to renewed calls for fair-minded institutions and individuals with the integrity to keep us informed about what really happened. In the multi-platform information age, while the amount of raw data – and big data – continues growing exponentially, the value of all of these facts, factoids and downright mistruths are coming into question. Our trust in the veracity of what we see and hear has significantly eroded. New methods are needed if mistrust is to be kept in check.

 

Faking it well

 

Younger people are getting news from social media. Traditional media has gone online too. Digital marketers have a stunningly rich array of ways in which they can spread messages. But a lack of standardisation and fact-checking all around has led to more skepticism. The way in which messages can spread has increased, while the likelihood of our believing the information thrust at us has declined. Photoshopped images were just the beginning. With deepfakes and AI getting more sophisticated by the day, and sites where stories and videos shared lack oversight and regulatory bodies filtering posts, it is becoming more of a challenge to determine what’s real.

 

Reality check

 

Propaganda has always been with us. Hollywood magic has long dazzled us with stories that we like to pretend are real, at least for a couple of hours of suspended disbelief. But now the art of make-believe has become easier and cheaper to pull off, and available to the masses. The potential societal impact is significant. Media organisations, PR agencies and other outlets with a reputation for telling it like it is now have new roles not only as representatives of particular viewpoints, but as truth tellers, in a day and age in which the truth itself has become the most precious of commodities. They may thus increasingly take on roles as agenda setters, to counteract technoractic tendencies have allowed for information to be shared with the greatest of ease, but without the fact checking that many now crave.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Putting the R in ROI

Not all pitches lead to contracts, not all “sure things” guarantee results and not all leads lead to sales. When investments in time, energy and hard, cold cash don’t add up to what you had hoped for – or even the chance to break even, in some cases – it may be time to recheck some of the fundamentals and shore up the positives before venturing back into the wilderness.

 

Seal the deal

 

There are many non-invasive treatments for coaxing leads into verifiable results. Key among them is to know everything you can about a potential client, and present a package in such a way that appeals to them and their core and potential customers and core values. Once the hook has been dangled, make sure to follow up and sweeten the bait with additional incentives such as a sign-up discount, while finding a way to differentiate yourself from the competition with a unique selling point, and confidence (even if it may be lacking now and then).

 

Just for starters

 

Let customers know that the deal they sign with is just the beginning and that things gets better the deeper the relationship with your company gets. ROI should increase in time as companies get to know each other and promote the kinds of connectivity between teams that boosts productivity. Initial conversations about the initial deal can also be complemented by inquires about the road ahead and potential future extension plans.

 

Impress online

 

How does your company’s website look these days? Does it use wording and formatting contribute to good SEO rankings? Is your firm represented well on social media sites? Make sure to have an online presence that is constantly up-to-date, easily logged on to, and smooth to interface with. Only when windows of opportunity are big and open for business can the future look more certain, and help compensate for when you need the occasional reboot.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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NEVER FORGET THE HUMAN SIDE OF DIGITAL MARKETING

When it comes to communicating with your target audience it is of course obvious that you will need to use digital media and social media platforms to connect with them. But how you connect is the most important part. Behind all the data, research, and insights is one important fact – you’re talking to humans. They are the ones looking at the communications your brand puts out into the marketplace, so it’s important to always communicate with them in an authentic manner, you need to earn their attention and that won’t happen if you don’t understand what they want to see, hear, or read.

 

EVERYONE LOVES A STORY

 

Since the dawn of time people have told stories and when they hear a good one they not only remember it they share it and tell others. This same basic principle applies to the stories that brands tell to their audiences. When developing a story you need to take a step back and ask yourself a few simple questions.

 

  1. Will it resonate?
  2. Is it worth sharing?
  3. Is it memorable?
  4. Will it create a moment?

 

A well told story should resonate with the audience it is aimed at, and if it does that it will be memorable and worth sharing. Moreover, it should create a moment in someone’s day and that moment will have your brand attached to it.

 

TELL IT LIKE IT IS

 

Ensure your story is well written and crafted, this may seem like an obvious point but all too often you see pieces of communications from brands that don’t seem to understand this one simple truth – a well told story is a memorable story.

 

GIVE YOUR STORY A PULSE

 

Make sure it has some life in it, you don’t want your story to have a short life span, it needs to be able to live and breathe long enough to still be relevant for the duration of your campaign. Your goal is to ensure that when it is shared by others that it is still pertinent and thus will still be effective.

 

GREAT STORIES GROW

 

All the best stories have chapters, some never stop. Once your story is launched you’ll need to support it with more ‘chapters’. Once people have heard about the initial story you’ll want to follow up with more to support it and keep it top of mind. There’s no point in having a launch that gets everyone’s attention and then suddenly going silent. Once you have piqued an audience’s interest you need to keep giving them more. If your story resonated with them at launch they’ll be happy to hear more about it…curiosity is yet another human trait.

 

There’s a reason we call ourselves here at Vivaldi the Human & Digital Public Relations Agency, that’s because we know one cannot succeed without the other.

 

Joseph Henry is the founder and CEO of Vivaldi Public Relation Agency.

He is an expert communicator and influencer who has been helping leading companies achieve their strategic objectives in Asia for the last 20 years.

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