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Determining why and how social media matters

New studies this year are telling us what we all know like never before: the impact of social media is significant and growing in many aspects of human life, including buying and marketing of, well, just about everything, now that you ask.

 

Everybody’s doing it

 

Despite a small but significant group of conscientious objectors and an increasingly smaller segment for whom IT is still beyond reach for economic or cultural reasons, social media usage continues growing unabated. Just under half of respondents in a new study reported that they have upped their online portfolios over the last half a year. Businesses know this, and are all the reminded by the potential digitally generated windfall each time a new statistic like this comes out. Ninety percent of these firms are convinced of the significant benefits of maintaining a strong social media presence. Yet they remain unsure of what this means exactly and how best to exploit this new market.

 

Not everyone’s benefitting

 

Seven out of 10 social media marketers believe they are sharing essential information and tips on how in-house teams can develop beneficial strategies. Yet almost 5 out of 10 struggle to meaningfully contribute to the developing pans that help meet their company’s goals and key needs, including positively impacting profits. While the technology and communications norms of everyday social media usage are just beginning to seem understandable, verifying their net impact on various economic aspects of life remains difficult to track.

 

Give the buyers what they want

 

One study of similar demographics produced two years apart delivered results indicating just how challenging it is to reach out meaningfully to audiences and potential buyers. The first study indicated interest in posts making overt reference to sales and discounts, but the response for this same topic this year was much lower. That part of the PR business never changes: trends are just that, and the truly successful messages and campaigns need to highlight something timeless and beyond the interests of the day.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Marketing, automated

When you’re curious about what chance there is of rain, snow or something even more dramatic falling down on you, it’s good to know weather reports are reasonably reliable. While the forecasts for marketing trends may not yet be as accurate, they are getting better at indicating stormy conditions best avoided. Still in its infancy, this technology is called predictive analytics, and uses AI to help marketers forge ahead more confidently with strategy based largely on future customer behavior, in ways that would have looked risky just a few years ago.

 

PR, scientifically

 

The science takes a variety of statistics and facts about current trends to build models that are getting better at giving a good indication of how consumers will spend their money, based on analysis of past behavioral patterns. The big idea is that this will help save a ton of money on splash-out marketing campaigns and help PR agencies and their clients improve ROI numbers. Six out of 10 entrepreneurs questioned in a recent study said that think predictive analytics is an extremely significant trend, while nearly three-fourths of them said it would more definitely be so within two years.

 

Why predictions matter

 

Beyond lucrative applications for predicting the wants and needs of buyers of all kinds of products and services, the technology will be useful for prioritizing and qualifying leads, focusing publicity and campaigns on more targeted audiences, and more efficient introduction and testing of new items in the market. Predictive analytics is one more indicator of how big data is changing and enriching the information landscape in countless ways.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Influence through the ages

While there’s tendency to look at modern, IT-focused folks these days as something like minions, overly reliant on our smarter-than-us smartphones and losing the ability to think independently, the truth is humans have never been all that hard to persuade. We are easily influenced, and influencers have long been toying with our perceptions of ourselves and how we might ideally perceive ourselves. But while we may not be fully in charge of our own destiny, we can at least be alert enough to retain significant influence in deciding who we let influence us in the digital age.

 

Incognito by nature

 

Two years ago, the US government called on social media influencers to be more open about who they are and who their sponsors are. The relevant regulating board noted that “clarity counts” in its advice for the industry to self-regulate, calling into question vague attributions such as #collab, #ambassador or #spon. Yet the lack of clarity and anonymity of those posting messages provides them the cover of security when whistleblowing is called for – not to mention good old-fashioned privacy.

 

All’s Well that Ends Well

 

This play by William Shakespeare’s play includes the advice of one character to another that if you “eat, speak, and move, under the influence of the most receiv’d star” the chances of career advancement and steering clear of trouble are higher. But while a full fourth of the master wordsmith’s many plays include the word “influence”, rarely is the word presented in a positive context. “Influence” derives from the Latin words for “inflow”, and indeed in many ways being influenced is as natural as breathing. But we must be on guard. Cautionary tales abound, and the truism “buyer beware” retains significance in the digital era. Be mindful of the influence that blows your way, and be careful of what you take to be truth.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Singapore considers a war on fake news

Singapore’s new draft legislation targeting fake news, while sounding promising on the surface, opens up a range of significant issues and grey areas. “False statements of fact” would be illegal under the proposed law. Anti-censorship critics and supporters of freedom of speech worry that nobler conspiracy theories and strong opinions might be censured along with more blatant mistruths and hate speech, and that at any rate it shouldn’t government being the one with ultimate authority on deciding what gets a pass and what’s deemed unfit to be shared. The differences between misinformation, libel and things best not shared at all are open to question.

 

Who should judge?

 

Whether the likes of Google or national governments are better institutions for making tough judgment calls on what constitutes fake news or false advertising is a legitimate question. Whether news articles, social media posts and advertisements should come under the scrutiny of best practices, more stringent rules and regulations or actual laws is the question at hand. Current regulations in Singapore, as elsewhere, are already used to target certain forms of expression. Under the proposed legislation, additional stiff penalties a fine up to S$100,000 or, up to 10 years behind bars, or both, could be applied.

 

Digital mistruths to be targeted

 

The Protection from Online Falsehoods and Manipulation Bill certainly gives pause for thought on exactly what might or might not be info which is considered to be “prejudicial”, against “public tranquility”, against the spirit of “friendly relations” with other countries, or “an inauthentic online account or controlled by a bot”. Free speech, with effects on digital marketers’ spicier statements on the products and services they promote, could be muffled out of concern of not wanting to come anywhere close to being on the wrong side of the law. If the proposed law becomes official, digital marketers will likely have to find out for themselves exactly what will be allowed under the law.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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All change with Facebook and its algorithm for advertisers

Facebook’s recent purge of clickbait and the reprioritizing of deep content and posts by friends could make quality content relevant on the platform once more.

Facebook is forcing people to create quality and relevant content. The social media giant recently unveiled its biggest news feed algorithm change to date; it now favors content from friends and family over posts from companies and politicized material. So where does this leave advertisers?

Facebook has said that the new changes will not affect paid posts on the platform, although CPM (cost per 1000 impressions) may increase. The changes are aimed at removing clickbait; those annoying shouty adds that use either controversial titles or make ridiculous claims as to the product’s benefits. They have long frustrated users, often appearing higher in the news feed than posts from friends or loved ones. Facebook won’t admit it publically, but it’s an effort to stem people moving away from the site, which some see as now being an endlessly repetitive space for dreary pointlessness, and so don’t bother to look at it.

Brands already know that they get little visibility from unpaid content on Facebook. Organic content doesn’t work as well as paid posts for sure. However the new move may make some headway into leaning back into these two truisms. Brands will probably have to abandon push marketing and create content that potential customers value or wish to see.

There is a lot of concern in the online space with marketers globally surrounding this issue. Many are preparing to advise clients to move part of their tactical spend to Instagram, Snapchat or other channels. This is interesting as it may turn out to create the exact result that Facebook didn’t want, and so the situation will continue to evolve.

We would say that there is no cause for panic. The correct content (now able to be deeper, of better quality and therefore better able to connect to consumers in our clients’ target markets) and correctly targeted will continue to drive success for brand building and sales growth on the FB channel.

Please speak to us for free advice or to request a project-specific consultation.

Contact Us : www.vivaldipr.com

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