pr digital agency bangkok thailand

Reinforcing the PR side of PR

Everyone appreciates praise. Yet the art of flattery and persuasion, even in the age of influencers, often seems to have taken a hit. There’s a distinctively impersonal, IT/AI feel to social media, due to its basis on connectivity which takes place without face-to-face interactions. Publicists proud of their lists of and links to influential people would do well to take a pause and ask themselves what their philosophy on relating to people is based on.

 

Online, but not all the time

 

Genuinely glowing reviews often bring in more revenue than well-placed advertisements. Persuading customers and potential buyers to leave behind a few heartfelt words helps generate future sales and better ROI. Money can’t buy this. Prospective buyers are more influenced by peer reviews and storytelling than ever before. So by all means, get your stories out there, spread and shared not just via algorithms and “Likes” but at water coolers and dinner tables.

 

Relating to the public

 

When negative reviews come or damage control is needed these soft or people skills are all the more essential. Getting people to write or otherwise share nice words about you is more of something friends do for each other, not clients of colleagues, no matter how financially valuable the relationship. Goodwill is largely based on other values, even when the bottom line factors in.

 

Online more of the time

 

That being said, do be practical and digital, of course. Maintaining a strong online presence is something PR firms should do and should ask their clients to do as well. It’s an ideal way of spreading good vibes and messages these days, of course.

 

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Trust generally, verify occasionally

Consumers in the US are concerned about the quality of food they are eating, but not going out of their way to look into production practices of agribusinesses — not that it was ever easy to discover the truth about food safety, of course.

 

Gluten-free? You tell me

 

Opinion was split about half and half over whether consumer food guidelines were useful and practical, or confusing and not having much relevance to the average investigative eater. Most consumers reported putting at least some small effort into trying to figure out more about food safety, but a full third did very little to no research at all.

 

Second opinions valued

 

The classic approach of consulting informed non-stakeholders into what insight they have on the matter was valued by around 80% of consumers, who were much more likely to trust key third-party certifying bodies or governmental agencies than the producers of food products themselves. Just under half of respondents threw caution to the wind and bought and consumed a product they felt they had doubts about in regards to safety, health or nutrition. Only a third of respondents thought much about the validity of claims made by celebrities or influencers.

 

You are what you eat

 

Compounding the issue was that even though most consumers reported general trust in the safety of what they were eating, it can be challenging to truly know what you are eating, since the potential of big data has done little so far to help trace the multiple origins, production histories and assemblage of the various components going into the foods we eat.

 

The Human & Digital Communications Agency

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Millennials maximizing their online shopping potential

Reacting with gusto to the dramatically evolving patterns for spending money via the Internet, Millennials are spending like no other generation before them. New research indicates that those born in the ’80s and ’90s are outspending any other age group – both in stores and online.

 

Letting go of money

 

The study show that Millennials are the most likely of generations to drop $50 in the US or 50£ in the UK when they have a chance to so, no matter if shopping at home online or in person in the actual store. Generation Xers and Baby Boomers are not spending quite as much as the latest generation to have fully evolved into adulthood. Most likely, once Gen Z fully comes of age, this fully digital native batch will lead the pack in spending as well, as indicated by statistics on those born in the new century who have already joined the workforce and are spending like it.

 

Brand loyalty

 

By a small margin, young people of the Millennial generation are also most likely among the age groups surveyed to support particular companies when they felt their products, services and mission were aligned with their own. Millennials are also more likely to add more items into online carts when they are satisfied by the services provided by a company they like.

 

Subscription box boost

 

In the US, more subscription box business models for starting online income generation based around a particular niche were more popular than in the UK. The trend carried through for all generations. This popular multi-step model outlines how to go from idea to income, based on one’s Internet connectivity and networking skills for finding customers and giving them what they want.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

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Dark data keeps companies guessing

The new State of Dark Data Report reveals that, well, we don’t know very much about dark data. That’s why it’s named as such. While it is recognized that heaps of information are now being amassed by companies, the problem is that since it is collected in different ways, used for different purposes, and ends up in different places, it remains uncorrelated and unanalyzed. The survey of views from executives from the U.S., U.K., France, Germany, China, Japan, and Australia explains why, as is, dark data remains only theoretically useful.

 

The report estimates that dark data represents over 55% of the totality of all information. The figure uses various metrics to attempt to account for the array of systems, protocols, people and IT devices used to collect data. Three-quarters of the executives asked agree that the institutions that collect and make use of the greatest amount of data will have heightened advantages that cannot be compensated for by way of other advantages. Data is king.

 

We’re trying; really, we are

 

More than half of the companies claiming to be “data-driven” in one way or another admitted that this phrase is more aspirational than a statement of actuality. On a related note, even in the early stages before artificial intelligence have really been established, 4 out of 5 industry professionals have expressed confidence that humans will remain central to AI applications. However, over 90% of respondents from companies said they are willing to develop and apply a new understanding of data. Only just over half are enthusiastic about having to do so. The only country where significant enthusiasm was generated on the topic, and which was seen as most advanced in understanding dark data’s potential, was China.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

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The rise of brand storytelling

Stories are more easily remembered than statistics and facts alone. Stories stimulate our neural activity. Stories also impact the brain’s sensory cortex. Such are just a few facts related to how stories do a better job than facts alone (but, of course, still very much need them). The union of facts and heart-stirring narratives is called brand storytelling, a phenomenon rapidly gaining currency among digital marketers, aka digital storytellers and content marketers.

 

The future of marketing

 

Brand storytelling capitalizes on and represents the nearly inevitable outcome of several trends, including buyers trusting information coming from fellow customers than from companies, the tendency to edit out advertisements from daily news feeds and streaming sites, the quest for authenticity in brands, decreasing brand loyalty, and the nature of the trend-setting, digital-native Gen Z.

 

Sponsoring values, not products

 

Advertisers are rebranding themselves as value-focused, which has always been be a tough sell. Creating interest in goods and services without blatantly looking like you’re selling them may not be a new challenge, but is an increasingly relevant one to meet in a world awash with information and multiple channels for exposure. Influencers are found attractive by their followers for their character and integrity, not their over loyalty to particular brands, let alone for being mouthpieces for sales and specials of the day.

 

There’s no publicity like free publicity

 

If the best stories write themselves, the most unscripted of plot twists can have the happiest of endings in terms of PR value. Which is to say, the best things in life are free. When a very obviously 21st-century coffee cup looking like it was from Starbucks worked itself into a bar scene from the premium streaming series “Game of Thrones” the gargantuan error generated for Starbucks what one industry expert valued to be no less than US$2.3 billion in free advertising. Some stories are too good to be true, and the great ones are too serendipitous to have been made up.

 

The Human & Digital Communications Agency

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Content marketing that matters

For digital marketers, content is more than sum of its parts and SEO, of course. It’s also linked to integration. Ideally, good content spans departments, picking up the best contributions overall. Some marketing experts suggest interdepartmental teams meet regularly to get all the right verticals working in the best ways, cross-pollinating in ways that enhance the ability of any business or organization to share its key messages with others.

 

Content that virtually self-disseminates

 

With attractive campaigns and messaging that takes into account the main objectives of key experts and stakeholders, the content created and posted and shared companies and spread by influencers will resonate more naturally and be in a better position to achieve success.

 

Content as stories told well

 

This blurs the lines between news articles and videos and advertisements in ways that can more easily be capitalized on, when storytelling devices and keywords are synched in ways that add up to better, more memorable customer experiences. Indeed, the fullest interaction with buyers now involves feedback from and interaction with in ways richer than envisioned just a couple of years ago, now that social media application is becoming more sophisticated among digital marketers. And big data facilitates sharing of what customers want and value in terms of interest and bottom-line spending.

 

Content that keeps giving

 

A key component of content marketing today takes into account how buyers want more interesting stories, and generated from fellow end users, or through less overt advertising, and more of an entertaining but informative approach. For example, a car manufacturers will help customers stay up to date on the latest restaurants, travel hotspots and other destinations within reach by automobile. For public relations professionals, semi-promotional articles and soft sells that don’t explicitly promote products create ever-widening circles of sells friends and contacts whose products and services are more directly talked up in these articles, and who will remember you next time.

 

The Human & Digital Communications Agency

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Sports influencers making lots of smooth moves

After a slow start compared to other marketing fields, sports marketing has taken off, and shows no signs of slowing down. Industry experts cite a variety of factors for the trend, but particularly the relatively sudden appearance of Gen Z’s financial prowess. This digital native, most socially conscious demographic is expected by next year to be spending anywhere from US$30 billion to over US$100 billion annually. Just as e-commerce platforms and big data are coming of age, not surprisingly, so are the youngsters best positioned to take advantage of new ways of spending income, including sports-related purchases.

 

An e-marketing bonanza awaiting

 

The new earners and spenders of Generation Z are seen as being more pragmatic, supportive of social initiatives, and robustly responsive to campaigns of all kinds that directly appeal to them and appear genuine in intent. At the same time, around two-thirds of marketers of sports events, teams and equipment and see more influencer programs as being vital for their field in the mid- and long-term future. The up-and-coming generation in particular can long expect to be targeted with sports-related campaigns.

 

Great ROI for sports marketing

 

The ROI of recent sports marketing programs indicates that they are very effective in generating profits. Sports marketers in recent studies said this is facilitated by having open relationships with influencers and working collaboratively to ensure that the authentic reach of their influence was optimized in line with client companies’ needs and matching them in turn as closely as possible to the expectations of buyers.

 

The Human & Digital Communications Agency

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Marketing, automated

When you’re curious about what chance there is of rain, snow or something even more dramatic falling down on you, it’s good to know weather reports are reasonably reliable. While the forecasts for marketing trends may not yet be as accurate, they are getting better at indicating stormy conditions best avoided. Still in its infancy, this technology is called predictive analytics, and uses AI to help marketers forge ahead more confidently with strategy based largely on future customer behavior, in ways that would have looked risky just a few years ago.

 

PR, scientifically

 

The science takes a variety of statistics and facts about current trends to build models that are getting better at giving a good indication of how consumers will spend their money, based on analysis of past behavioral patterns. The big idea is that this will help save a ton of money on splash-out marketing campaigns and help PR agencies and their clients improve ROI numbers. Six out of 10 entrepreneurs questioned in a recent study said that think predictive analytics is an extremely significant trend, while nearly three-fourths of them said it would more definitely be so within two years.

 

Why predictions matter

 

Beyond lucrative applications for predicting the wants and needs of buyers of all kinds of products and services, the technology will be useful for prioritizing and qualifying leads, focusing publicity and campaigns on more targeted audiences, and more efficient introduction and testing of new items in the market. Predictive analytics is one more indicator of how big data is changing and enriching the information landscape in countless ways.

 

The Human & Digital Communications Agency

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Brilliant content! But is it effective?

Communications professionals are losing confidence in their own messaging. Less than 10 percent of digital marketers view their own content as effective, according to a new study. In order for clients’ aspirations to be realized, a more efficient delivery on key goals is desperately needed. But given the disruptive uncertainties in terms of what actual audiences are and what they want, confidence in the tracking and effectiveness of the messages reaching them is likely to remain low.

 

How influential are today’s influencers?

 

Although PR industry professionals, companies and customers all see the value of content marketing, and all the more in the age of digital information, the problem is making and tracking effective messaging.

 

Even in an era where big data is beginning to yield a stunning array of numbers, much remains a mystery. How successful was that clever campaign in driving a company’s impressive profits? What’s the correlation between lower ROI and another campaign from another company that looked cool but is still ultimately hard to track? Would profits have been even lower without that campaign’s messaging, or did it in fact drive profits? Marketers simply cannot clearly differentiate successful campaigns from less effective digital messaging, and rely too much on circumstantial evidence like customer perceptions. The percentage of marketers lacking confidence in the effectiveness of their content has nearly doubled from around one third just two years ago to nearly two thirds today.

 

From e-disruption to a world of innovation

 

As always though, opportunity knocks. To the integrated online marketing teams that can track and broadcast the effectiveness of their messages in reaching the right audiences and delivering desired results, great long-term rewards await.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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Great PR potential in an Internet minute

Big data number crunchers have come through with an impressive snapshot of Internet life, rendered almost comprehendible by slicing and serving the online world up in one-minute slices. And it’s still a lot to digest. Digital marketers, take pause and consider what’s happening on a world gone online, and the potential for messages placed with the right audiences.

 

Billions and billions – messages, photos, and more screen moments

 

Just a few transactions shy of $100,000 spent across online shopping platforms. More than a million Tinder swipes. Googling over 3.8 million times for searches of all kinds. That’s what’s happening on the Internet every 60 seconds, on average. And that’s just for starters. The numbers are difficult to make sense of in there enormousness. Trends are towards even more Internet activity compared to last year, although there are some slower patches.

 

The websites we’ve welcomed into our lives

 

Netflix is on a tear, growing from 266,000 Netflix hours watched last year on average in a minute if you added them all up, to 694,000 this year. The number of emails sent every minute, while huge, only nudged upwards, from last year’s 187 million emails a minute to 188 million this year. Long-time video provider YouTube is experiencing slow growth as well, trickling up from 4.3 million viewers every minute last year to 4.5 million served in 2019. Meanwhile, the Great Snap Letdown of 2018 led to a decline of one-three million uses on the formerly rising application, who were displeased with a redesign that lacked mass appeal. It’s an online numbers game of great proportion, and the stakes are growing by the minute.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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