Travel with your face

Commuters in China are gliding through the air – four metres off the ground, to be exact – with the greatest of ease, thanks to new facial-recognition technology that has been synched up with in the subway system in the north-central city of Yinchuan, bringing a degree of greater automation to the capital of the Ningxia Hui Autonomous Region. Trial runs have run smoothly and are being heralded as one more example of Chinese industry and electronic potential. Engineers and government officials say more systems are expected to be introduced throughout the country. Guangzhou in southern China recently also rolled out smile-activated technology in a couple of metro stations in a pilot system that also shows promise of being able to be widely adapted.

 

Huawei rides high

 

Created by hi-tech transportations firm BYD in cooperation with China’s global telecom firm Huawei, Yinchuan’s metro system represents an exciting future of possibilities for the smartphone manufacturer, which stands at the forefront of a global revolution, in which Chinese IT technology continues to provide global leadership in innovative systems for digital marketing and sales automation.

 

A boon for advertisers

 

With needing to pay for tickets less of a chore and topping up all the easier, commuters will have more time to consider how to spend their income in a country rapidly becoming cashless. Coupled with e-business giant Alibaba opening mega-shops using similar facial-recognition technology to make financial transactions smoother in stores as well as online, the future is very much now when it comes to convenience for buyers and those who want to advertise products and services to travellers in a growing area of public places. Alibaba also recently opened its first store in Europe, as the firm continues making inroads into new markets in developed nations.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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When closed pubs get good reviews

Give me your tired, your hungry, your countless netizens in search of the best options in hotels and restaurants… Web-based providers of information all but promise instant bliss these days, for those who know what they’re looking for. Generally reliable information on places to eat and sleep is plentiful, conveniently categorised and sorted by numerical scores. But the very size of the system creates room for misinformation to hide in wait, lurking at times amusingly, suspiciously, until truth seekers stumble upon brick-and-mortar updates that AI still finds hard to detect, for now.

 

Sunday roasts and ghosts

 

Four years ago, Charles Goodall purchased a pub once known as the Bridge Inn in Middleton-in-Teesdale, England, with the plan of knocking it down and building homes on the premises. For a period of about three years and ending in 2016, the pub received TripAdvisor reviews, with comments on such savories as the Sunday roast, and how the service of the wait staff sometime left something to be desired. The only problem is that the establishment closed its doors in 2011. Goodall dutifully contacted TripAdvisor and the pub was in time updated to let the world know that its true status. TripAdvisor acknowledged in the 2018 Transparency Report that it had caught around one million reviews it deemed to be fake before they got a chance to be uploaded onto the site. All of the more than 60 million posts reviewing venues on TripAdvisor in 2018 underwent a fraud detector. Over 2.5 million of these reviews went through additional screening by a team that specialises in checking content concerns.

 

Bon appétit but beware

 

The nature of the way we find such basic services such as hotels, meals, and a growing array of products and services, has forever changed. Convenience is king and options abound. The online world makes it infinitely easier to get around and order a stunning variety of things, with minimum hassle and delay. But there’s still room for improvement to the system, and misleading reviews are a part of the overall phenomenon of fake news, so a little double-checking and prudence is never a bad idea, especially when the kinks are being worked out.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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Death-defying influence

How far will you go for that unforgettable photo that puts you far above – like, really far above – your garden-variety influencer? Kelly Castille and Kody Workman, a traveling couple passionate about exploring and dramatically documenting breathtakingly beautiful locales around the world and blogging as Positravelty, have done it again, coming up with an audacious photograph that defies belief. In a real cliffhanger, the mesmerising shot shows Kody firmly seated on terra firma, with his significant other appearing to have somehow just reached him after floating through on air to greet him. Beneath Kelly lies a great chasm.

 

Crazy or epic?

 

The gorgeously otherworldly setting for the duo’s latest jaw-dropping shot is the Laguna Humantay in the Peruvian Andes, a timeless land of rolling mists, deep and colourful gorges and nature at its wildest. Earlier this year, Kody briefly dangled Kelly above another abyss just beyond an infinity pool that also looked like the edge of the universe in an equally beautiful if rather more discovered holiday location: Bali. The couple says the drop was not as far as some say it looks, though. While the perfect selfie and opportunity to have it admired on social media has tempted a significant number of fame seekers to put themselves in provocative and at-time dangerous positions, that have sometimes resulted in death, Positraveltry says they always careful check environmental conditions to ensure that they are not endangering their lives.

 

On the edge of marketing

 

Positravelty’s philosophy behind the photo is classic marketing that creates conditions and a story that is hard not to talk about, no matter what your opinion on the safety factors may be. There’s no such thing as bad publicity, as the expression goes. The couple strikes an image of fearlessness, loudly applauding the notion of taking risks when warranted, tempting followers to channel their inner Indiana Jones, or at least engage in armchair escapism at home and, of course, remember to check their blog for the latest exciting adventure. “There is a difference between risking your life and taking a risk at having one,” they unapologetically ask. “We know which side we would rather be on, do you?”

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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NEVER FORGET THE HUMAN SIDE OF DIGITAL MARKETING

When it comes to communicating with your target audience it is of course obvious that you will need to use digital media and social media platforms to connect with them. But how you connect is the most important part. Behind all the data, research, and insights is one important fact – you’re talking to humans. They are the ones looking at the communications your brand puts out into the marketplace, so it’s important to always communicate with them in an authentic manner, you need to earn their attention and that won’t happen if you don’t understand what they want to see, hear, or read.

 

EVERYONE LOVES A STORY

 

Since the dawn of time people have told stories and when they hear a good one they not only remember it they share it and tell others. This same basic principle applies to the stories that brands tell to their audiences. When developing a story you need to take a step back and ask yourself a few simple questions.

 

  1. Will it resonate?
  2. Is it worth sharing?
  3. Is it memorable?
  4. Will it create a moment?

 

A well told story should resonate with the audience it is aimed at, and if it does that it will be memorable and worth sharing. Moreover, it should create a moment in someone’s day and that moment will have your brand attached to it.

 

TELL IT LIKE IT IS

 

Ensure your story is well written and crafted, this may seem like an obvious point but all too often you see pieces of communications from brands that don’t seem to understand this one simple truth – a well told story is a memorable story.

 

GIVE YOUR STORY A PULSE

 

Make sure it has some life in it, you don’t want your story to have a short life span, it needs to be able to live and breathe long enough to still be relevant for the duration of your campaign. Your goal is to ensure that when it is shared by others that it is still pertinent and thus will still be effective.

 

GREAT STORIES GROW

 

All the best stories have chapters, some never stop. Once your story is launched you’ll need to support it with more ‘chapters’. Once people have heard about the initial story you’ll want to follow up with more to support it and keep it top of mind. There’s no point in having a launch that gets everyone’s attention and then suddenly going silent. Once you have piqued an audience’s interest you need to keep giving them more. If your story resonated with them at launch they’ll be happy to hear more about it…curiosity is yet another human trait.

 

There’s a reason we call ourselves here at Vivaldi the Human & Digital Public Relations Agency, that’s because we know one cannot succeed without the other.

 

Joseph Henry is the founder and CEO of Vivaldi Public Relation Agency.

He is an expert communicator and influencer who has been helping leading companies achieve their strategic objectives in Asia for the last 20 years.

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Share this

This just in: platforms come and go but it’s what you say that matters most. In a new report summarising the opinions of journalists, content quality topped the list of key KPIs, receiving one of every four votes. IT matters were also of concern to media-industry professionals, specifically meeting in-house goals of regularly publishing a particular number of original articles online, and the need to have and maintain a robust social media presence.

 

Please pass the press release

 

Most journalists agree that the most reliable sources for extracting information for the articles they write are press releases. PR agencies should take note and remember how their key products are being used if they are ever accused of being spin doctors. In an age with sources of veracity less clear and questions on authenticity on the rise, earning and maintaining a good reputation is a rarer commodity. Social media platforms are by comparison trusted as the best source of news by 10 per cent of the media.

 

Business as usual

 

In addition to the primary role of content, a lot of classic nuts and bolts of journalism remain in place, despite significant shifts in how information is presented and shared. Investigative research, in-depth interviews with and quotes from contacts already known and trusted by journalists remain highly valued. In terms of what’s being seen and consumed, also retaining high popularity are photos with a high resolution, videos and infographics. Journalists also value their own contacts with fellow members of the media. Even in an age of differentiated audiences and loss of advertising income, and beyond readership metrics, a classic, content-focused core remains most relevant to storytelling.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

HOW CAN BRANDS TELL A STORY TO 49 MILLION PEOPLE IN THAILAND?

GET SOCIAL

 

Thailand has a population of 69 million people and 49 million of them are active social media users. That is a lot of people on the digital landscape and they are all looking at content in the palms of their hands. You have a captive audience hungry for stories and content as they scroll and swipe.

 

KNOW WHERE THEY ARE

 

With so many active social media users in Thailand you need to ensure your stories get in front of them as part of their day. So where can you find the majority of them? Facebook and Instagram lead the way with 50 million on Facebook and 13 million on Instagram.

 

STORIES WORTH STOPPING FOR

 

As people scroll through their feeds they won’t stop for content that doesn’t get their attention, they just keep on scrolling. So you need to ensure your stories either engage, inform, entertain, or educate them in some way. When you do that you can stop the scroll and capture their attention. These can be static stories or ones with video or both. Video on social media is growing exponentially and should always be considered.

 

SOCIAL MEDIA LOVES STORIES

 

And stories love social media. It’s the perfect place to connect with a large audience and get immediate results because stories that resonate with someone have a much better chance of being shared, liked, and remembered.

 

LOCALS KNOW WHAT LOCALS WANT

 

To connect with a local audience your storytellers need to be locals as well, or at least have a deep understanding of the local market. Understanding the Thailand market is important if you want to ensure your stories are being told in the right way.

 

Joseph Henry is the founder and CEO of Vivaldi Public Relation Agency.

He is an expert communicator and influencer who has been helping leading companies achieve their strategic objectives in Asia for the last 20 years.

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pr digital agency bangkok thailand

How to attract the right PR talents

Today’s PR world is marked by disruption. The art of branding and storytelling for marketing purposes is in flux. The multifaceted skills needed to succeed in digital advertising these days – attention to the smallest details, and a strong sense of flexibility, for example – are just the starting points. Plummeting attention spans make it all the harder to succeed in this world of influential publicists. In looking for the right team to best address these needs, there are several factors that will help persuade prospective employees that your firm is the right place to work.

 

Company culture

 

PR firms that want to attract the best talents need to put their best foot forward. Chances are there are more perks for new hires than is spelled out. Agencies should prioritise putting together lists highlighting their key selling points. Beyond the usual perks regarding salary and benefits that are addressed during interviews, public relations agencies should make a point of emphasising the unique ways in which their employees form teams and work together, from collaborating on pitches and brainstorming sessions to fine-tuning key messages and final details on creating the products and events that will keep clients coming back for more of the same.

 

Take a look around

 

The best PR companies won’t need to struggle in playing up their assets. The fact that they offer a great place to work will be obvious from the details shared about the company culture, and future trends. One simple but important detail not to be overlooked or underestimated is offering prospective employees a tour of the workplace, which goes far in reinforcing all the right messages shared during the interview. A physical environment that is conducive to productivity in comfortable conditions can be meaningfully glimpsed in a walkthrough that backs up points made by the boss or HR team far beyond their words alone.

 

Dazzle with social media

 

An impressive company culture should be clearly evidenced online. A good PR firm’s values, success stories and latest projects should be reflected in their Internet presence, including the company website and social media platforms. This is how the top companies attract and retain clients, and should be obvious to any potential employee.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Influence, unregulated

The easy pull of influencer marketing via social media is undeniable. This simple, easy and free way to get to-the-point advice on a dizzying array of things you can buy online and in the real world is undeniable. But a lack of oversight and ways of verifying claims made makes the advice of these pundits questionable. Customers are ready to take away their support at a moment’s notice, creating an air of unpredictability in a system already marked by a lack of accountability.

 

Unignorably persuasive

 

Over three-fourths of Internet users have made a purchase of some kind based on the advice of influencers. Just under 60 per cent of these online shoppers claim to make it a habit of regularly following these influencers though, preferring to shop around in terms of where they get their advice from. The lack of loyalty additionally creates erratic conditions in the realm of online shopping, as key influencers battle it out to see who can gain a long-term reputation for consistently offering the best advice.

 

The authenticity thing

 

Too many influencers are seen as being insincere and less than fully knowledgeable about the products and services they promote and pan. Great majorities of online shoppers crave authenticity. Yet few influencers are seen as possessing it. Although the freedom of the Internet and free-wheeling atmosphere of influence peddling is attractive in many respects to both generators and receivers of influential news and reviews, without a more organised system for vouching for information, the nature of ideas shared online about things we want to buy is likely to remain awash with disruptions.

 

It’s who you know

 

Seven out of 10 people report trusting the opinions of influencers more than friends in real life. A veneer of trust and authority is afforded to those bold enough to tell us what they think about products and services we want. But it’s an easily broken bond, and one consumers are eager to replace with more reliable sources of information. If only we could determine and decide on what they are…

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Give the people what they want

More than four out of five Internet users have unfollowed a firm. The number one reason for the digital ostracisation, for two-thirds of those who have turned their backs on once favoured firms, is lack of compelling content. The challenge to e-marketers and the companies they represent couldn’t be clearer: know your audience.

 

That’s a lot of information

 

Big data makes it possible now for providers of any kind of product or service to know their customers well. Really well. Such info is not simply available from competent acquiring and using of data on buyers’ preferences, but also available through good, old-fashioned customer outreach, which is also aided and enabled by the Internet. There’s simply no excuse for companies to have a lack of connections to their customers, since their preferences directly impact ROI.

 

Social media, of course

 

The most effective strategies these days for staying in touch with, surveying for ideas from, and offering deals to customers involves a significant online competent, with a strong focus on social media sites. No matter whether this is taken care of in-house, at least partially, or subcontracted out to PR firms, the bottom line is that a digital presence is crucial. Without one, firms risk isolating themselves from the growing ranks of digital natives entering the e-marketplace, and older buyers becoming increasingly savvy at ordering things with their computer without needing to visit shops.

 

Shopping online

 

The technology and e-commerce websites making use of it are making shopping from home or work, or while commuting or on vacation, an increasingly viable and convenient option, for everything under the sun.

 

The customer is always right

 

This truism has taken on new currency, and not so much when there is a difference of opinion, but because now more than ever those opinions are knowable, accessible and sortable. The most in-the-know companies these days are those who can build and sustain unbreakable customer relations based on mutual satisfaction and happiness that fits to a T.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Mistrust of brands soaring

Online shoppers are rather displeased these days with their overall interaction with brands, which are seen as not digging deep enough to win and retain customers. This is the key finding of a new report on Internet-based commerce, which details why firms of all kinds are still seen as staying too close to traditional methods.

 

More points, please

 

Close to half of respondents have excommunicated a company from their online lives for failing to win them over with enough personalization, promos and other perks. Free delivery is just for starters. It’s no longer impressive for product and service providers to give just a few token privileges, in an age where customers can easily find competitors eager to show that they could do a better job.

 

Wrecking the basics

 

For a label like “influencer”, influencers may not all that influential. They rank lowly in terms of trustworthiness in the new study. Celebrities are ranked even lower. At the top are family members and colleagues. The more distant the physical proximity and access to real-world interactions, the less likely the influence is, according to the report. At least movie stars have another, more important line of work, and are viewed as taking on work in advertisements because they are valuable for who they are more than what they say.

 

Lobbying behind the scenes

 

But many influencers have fallen into the trap that journalists have, by having a career that invites others to persuade them to promote a particular, often one-sided message. Least trusted of all, according to the report, and for similar reasons, were politicians. This reinforces a timeless PR message: if you are in a position where what you say and how you say it are taken note of, stay clear of corruptive influences if you want your reputation to last.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

Best PR Agency Delivering PR | Social | Digital. 

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