pr digital agency bangkok thailand

Creating content that delights

Even as public relations companies attempt to find out and deliver the kind of content that consumers want, they are attempting to better their techniques that will help them do so. If this sounds like putting the cart before the horse, that’s because it is. But the alternative to not taking risks in creating content is falling behind in a highly fluid online marketing scene.

 

Disconnected, but forging on

 

While there is a significant disconnect between the perceived effectiveness of content between creators and audiences, and how effective content is having on delivering results, plans are underway to make improvements. More moving, meaningful brand experiences are desired, but the devil is in the digital details as to how this can be achieved – and tracked. A new study shows that marketers are focusing on creating content that demonstrably delivers ROI results, is efficiently managed, and makes use of more compelling visuals. Only that without better ROI results, content that can be seen as effectively managed and is visually exciting may not be either, actually, and would necessitate a return to the drawing board. A stunning 95% of content on brands is ignored by audiences, according to one estimate.

 

Tell me a story that I should like even more than you do

 

So what’s a good PR team to do? Tell a great story that inspires consumers to pay for the products and services being delivered, of course. But until the secrets of how to deliver exactly what keeps consumers entertained and paying up, by teasing useful information from big data, the disconnect between content providers and audiences will remain. It’s no wonder PR workers are seen as having jobs ranked more stressful than most, when the kinds of precise results asked for by clients are attempted to be met on channels and platforms through content that often is so hard to define.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Planet-friendly public relations

In a world awash in reports on plastic garbage patches, chemical-laced rivers and scary climate changes generated by human activity, consumers are becoming more willing to spend on products and services from firms that minimize their carbon footprints. Brands are scrambling to adjust course and show the leanness of their impact on Earth, some even pledging to become carbon-neutral in time. The race is on to boost corporate reputations and the worth of their social currency along with the health of the world.

 

Green planet, good PR

 

One study that was held in nine countries shows that consumers, if given a choice of products with similar quality and price details offered from different companies, would rank environmental policies higher than innovation and design or brand loyalty in deciding which company to buy from. Companies are beginning to think of going green as self-CSR, and realize that not only is more breathable air and less waste ultimately good for themselves and the world around them, but makes economic sense. Cleaner technology and environmantal initiatives attract customers who seek out corporations aligned with their altruistic values. Growing percentages of voters are in synch with these opinions of consumers too: in Thailand’s recent general election, a poll show that nearly nine in 10 voters expressed greater interest in parties with stronger environmental policies.

 

A planet functioning healthily

 

Making informed, planet-friendly decisions is an increasingly recognized part of ethical practices in business, politics and and across the spectrum of human activities. Ecological decisions can led to tax deductions and generate free PR that can help attract new customers, especially among the more environmentally conscious younger generations who are the buyers and businesspeople of tomorrow.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

In search of SEO

The calculus of optimizing a company’s online potential seems simple enough: get more people coming to your website and engaging in activity there that will boost profits. Only that there are many hurdles to overcome, due to lack of prepaedness for optimizing the great potential of SEO. And the fact that the rules of the game are subject to change.

 

Staying atop the digital dogpile

 

Getting and remaining listed highly on Google’s first page of search results is getting more difficult, as companies are becoming increasingly competitive in making sure their online presence is as good as it gets, led by attractive, relevant content in synch with what big search engines are asking for. Similar challenges, competitiveness and expense limits the effectiveness of click-baiting people into visiting your website. Good SEO comes down to an effective deployment of winning content, and good use of meta tags and keyword targets. A new study of small businesses indicates that the number one SEO metric used by small businesses is traffic from the likes of Google and other major search engines, while also significant are conversions and leads, as well as use of backlinks.

 

SEO, s’il vous plait

 

The study shows that only a third of small businesses have a fully developed plan for boosting SEO, but that by the end of this year, roughly half of all companies will have such a strategy. Over six out of 10 of the small businesses surveyed say that social media marketing is the most common SEO booster. Also important to the small firms was having a website that was easy to interface with smartphones, and investing more heavily in digital marketing.

 

Putting the O in SEO

 

As if all that wasn’t challenging enough, some observers say that by the end of next year, half of all online searches may be voice-activated. This is one more area in which many small businesses need to play catch up in, if Internet searches related to their products and services are to be anything close to optimal.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

Brilliant content! But is it effective?

Communications professionals are losing confidence in their own messaging. Less than 10 percent of digital marketers view their own content as effective, according to a new study. In order for clients’ aspirations to be realized, a more efficient delivery on key goals is desperately needed. But given the disruptive uncertainties in terms of what actual audiences are and what they want, confidence in the tracking and effectiveness of the messages reaching them is likely to remain low.

 

How influential are today’s influencers?

 

Although PR industry professionals, companies and customers all see the value of content marketing, and all the more in the age of digital information, the problem is making and tracking effective messaging.

 

Even in an era where big data is beginning to yield a stunning array of numbers, much remains a mystery. How successful was that clever campaign in driving a company’s impressive profits? What’s the correlation between lower ROI and another campaign from another company that looked cool but is still ultimately hard to track? Would profits have been even lower without that campaign’s messaging, or did it in fact drive profits? Marketers simply cannot clearly differentiate successful campaigns from less effective digital messaging, and rely too much on circumstantial evidence like customer perceptions. The percentage of marketers lacking confidence in the effectiveness of their content has nearly doubled from around one third just two years ago to nearly two thirds today.

 

From e-disruption to a world of innovation

 

As always though, opportunity knocks. To the integrated online marketing teams that can track and broadcast the effectiveness of their messages in reaching the right audiences and delivering desired results, great long-term rewards await.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

The AI in PR

Public relations professionals are at a loss when it comes to detailing their long-term plans for Artificial Intelligence (AI), which will be a game changer across the industry. Although much of the talk on AI is just that, regarding the impending gutting of people-loaded departments so machines can get down to work, or how AI stands to solve just about every problem and almost automate profits, there are some companies actually diving headfirst into this brave new world.

 

It’s already here

 

AI is happening. It’s not just hype. Several companies are taking advantage of AI’s rich potential for doing, well, exactly what it’s meant for, actually. So far, the fear that it will start getting out of control to the detriment of human employees so far seems largely just hype. One major social media site has been using AI to enhance user experiences for more than 10 years. Its users have grown accustomed to the spot-on suggestions for connections and preferences, and largely without knowing about the AI-aided forces behind their positive experiences. Thanks to AI, the website also boasts enhanced privacy features.

 

AI service to the max

 

Another company successfully making use of AI is ServiceMax, which, appropriately enough, provides software for (human) technicians tasked with maintaining and upgrading computers and coding for a wide variety of clients with vastly differing IT needs. A single website that could be accessed to bring together all these variants, which the company now uses, was created from a model using the same AI methodologies that bested a human in the mind-testing game of Go.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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pr digital agency bangkok thailand

News designed to confuse and mislead

Misinformation has always been with us, but has never before had so many many real chances for liftoff.

 

Skeptical thinking and critical reasoning have taken a hit in an era when trust is just as important as ever, yet taken for granted when so much information is presented authoritatively. We’ve become lazy at fact checking – not that it was ever easy. Truth and lies mingle on digital platforms brimming with immediacy and confidence, working to state with authority that the information they help get across is accurate. Although we know this is not always the case, seeing is often believing. Over 60% of respondents in a recent survey expressed difficulty distinguishing fact from fiction in the news that they are consuming. Another report finds that seven out of 10 times, fake news ends up being retweeted than verifiable stories. Even when we try to distinguish what’s real, fiction ends up being more entertaining and worthy of sharing.

 

Freedom of expression and censoring where needed

 

YouTube is widely appreciated for its usefulness in providing free entertainment, though often raises concerns related to intellectual property and profit. The video-sharing site is also awash in conspiracy theories that can get users thinking at best, and believing in mistruths and engaging in dangerous activities at worst. Misinformation is everywhere, and it takes a lot of effort to get to the truth sometimes. Facebook’s iffy algorithms may end up isolating posts when they are found to be based on inaccuracy, but ignore posts more deserving to be taken down. Then, of course, there are grey areas.

 

Even though censorship was anathema to many of the founders of social media platforms, these modern venues for exchanging ideas need more guidance and regulation if their more dangerous roots are to be weeded out.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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pr digital agency bangkok thailand

Great PR potential in an Internet minute

Big data number crunchers have come through with an impressive snapshot of Internet life, rendered almost comprehendible by slicing and serving the online world up in one-minute slices. And it’s still a lot to digest. Digital marketers, take pause and consider what’s happening on a world gone online, and the potential for messages placed with the right audiences.

 

Billions and billions – messages, photos, and more screen moments

 

Just a few transactions shy of $100,000 spent across online shopping platforms. More than a million Tinder swipes. Googling over 3.8 million times for searches of all kinds. That’s what’s happening on the Internet every 60 seconds, on average. And that’s just for starters. The numbers are difficult to make sense of in there enormousness. Trends are towards even more Internet activity compared to last year, although there are some slower patches.

 

The websites we’ve welcomed into our lives

 

Netflix is on a tear, growing from 266,000 Netflix hours watched last year on average in a minute if you added them all up, to 694,000 this year. The number of emails sent every minute, while huge, only nudged upwards, from last year’s 187 million emails a minute to 188 million this year. Long-time video provider YouTube is experiencing slow growth as well, trickling up from 4.3 million viewers every minute last year to 4.5 million served in 2019. Meanwhile, the Great Snap Letdown of 2018 led to a decline of one-three million uses on the formerly rising application, who were displeased with a redesign that lacked mass appeal. It’s an online numbers game of great proportion, and the stakes are growing by the minute.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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pr digital agency bangkok thailand

Good PR and the art of stress management

PR executives are listed among those who stare down death daily. Topping CareerCast’s annual chart for the most stressful careers are: enlisted military personnel, firefighter, airline pilot and police officer.

 

Licensed to thrill

 

Spots from 6 to 10 were much less marked by opportunities for encounters with bodily, but instead relied more on well-honed communications skills: broadcaster, event coordinator, news reporter, PR executive, senior corporate executive, taxi driver. The survey’s criteria for what makes jobs stressful was broken down into 11 categories, including thrills and spills like Risk of Death or Grievous Injury, Immediate Risk of Another’s Life, Hazards Encountered, and subtler obstacles too, namely Travel, Career Growth Potential, Deadlines, Working in the Public Eye, Meeting the Public, and Competition, plus the it-depends categories of Physical Demands, Environmental Conditions.

 

Deadlines of greater concern than risk of death

 

Although some jobs involve great potential risk to one’s personal safety, the greater danger day by day is that of meeting deadlines, which was the greatest cause of stress for of 38% of respondents. Moreover, almost 80% of those surveyed gave the level of stress on their job 7 out of 10 of more on a scale of 1 to 10. This is a big surge from the nearly 70% mentioned on the 2017 stress survey.

 

Pitfalls of being a digital publicist

 

In a stressful profession rife with the disruptive and potentially lucrative intrusion of digital influencers, PR execs live in uncertain times. The threats posed by fake news and distrust of media can wreak havoc. But the potential for big payoffs is profound for those who find the right balance and use big data to their advantage…

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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pr digital agency bangkok thailand

Influencers rising

The fantastically unpredictable nature of influencer marketing has changed the nature of what PR is, and with breathtaking speed.

 

At the Holmes Report’s recent Innovation Summit in San Francisco that attracted key influencers and PR professionals, a salon series was held by Allison + Partners, one of the summit’s partners. At the Future of Influencer Marketing salon, much attention focused on Allison + Partners’ new major report “Unleashing Influence”, which says 2019 is a crucial year for influencer marketing. But if influencers and marketers are to reach their full potential, they will need to improve their communications abilities and establish more systematic ways and practices for demonstrating the value of their work, according to the study.

 

Big influence, big money

 

Businesses spent $6.3 billion last year and could splash out perhaps up to $10 billion in 2020 in the no-holds-barred industry of influencer campaigns. Only that clients are keen to see evidence that the big money they are willing to pony up on influencer marketing is actually being channeled in meaningful ways, preferably via influencers who can demonstratively rally the base and get followers buying products and services, and posting, sharing about brands on social media.

 

Until long-term trends and some normalcy emerges, influencer marketing is likely to remain marked by uncertainty. Who if anyone can or will play the gatekeeping, agenda-setting role once played by journalists remains to be seen. The influencers of today are even less regulated, and accountability guidelines have not been established. Influencers may never have the same clout the media once had in today’s world of scattered bandwidths, shorter attention spans, and multiple channels, where disruption is the norm.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

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pr digital agency bangkok thailand

Keeping it real in a digital age

 

Digital marketers, you have your work cut out for you.

 

Consumers find the content generated by companies, less interesting, less authentic and less impactful on their purchasing decisions than advice given by fellow buyers, according to a new report by Stackla, a marketing platform that focuses on and user-generated content. The report, which says that 86% of consumers place a premium on authenticity, indicates vast differences between consumers and marketers.

 

Information being shared on products should ideally focuses on personalized experiences with brands, say nearly 7 out of 10 customers surveyed for the major report. But while 92% of marketers think their brands are providing the personalized content that buyers prefer, less than half of the customers themselves agree with this. Not surprisingly, customers are also over twice as likely to find customer-to-customer shared content interesting, compared to brand-created content.

 

Tell me a story, and keep it personal

 

The Stakla report also says that customers are turning to first-hand accounts on social media platforms for advice from fellow experiencers, shoppers, travelers and other buyers of various services and products. Nearly 90% of respondents would post about a positive travel experience, while 85% and 65% would do the same about a similar encounter with a restaurant or health/beauty product, respectively.

 

The chasm-like consumer-company disconnect is compounded by how consumers are 2.4 times as likely to think customer-created content is most authentic, while companies are 2.1 times as likely to think that brands are better at generating the most authentic content. The study indicates that nearly 80% of buyers say user-generated content affects their decisions whether to buy something. Compare that to with a paltry 8% who said the same thing about influencer-created content. That doesn’t sound very influential, actually.

 

Digital marketers, you have your work cut out for you.

 

The Human & Digital Communications Agency

Our award-winning communications team blends human interactions & digital engagement seamlessly to produce results for brands.

 

Best PR Agency Delivering PR | Social | Digital. 

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